Prices and Payment Terms

PRICES AND PAYMENT TERMS We want you to know exactly how much you will pay before submitting your order. Therefore, the e-shop displays the price of goods, shipping and any other paid services before the binding completion of the order. Prices of goods Prices listed in the Vinařství Hnidák online shop are final prices including the applicable VAT, unless expressly stated otherwise for a specific offer. The price valid for a specific order is displayed in the cart and subsequently in the order summary. Shipping price The shipping price depends primarily on the chosen delivery method, quantity of ordered goods and any additional services. The exact price is displayed to the customer before the binding submission of the order. Payment methods Currently available payment methods are displayed directly in the ordering process. They may include in particular online payment, bank transfer, cash on delivery or payment on personal collection, if these options are available for the given order. The customer always sees before completing the order whether an additional fee is associated with a specific payment method. Online payment If an online payment method is selected, the customer may be redirected to the secure payment environment of the payment service provider. Vinařství Hnidák does not require the customer to provide payment card details in any way other than through the designated payment interface. Bank transfer If payment by bank transfer is enabled, the customer will receive the necessary payment details. The order may be dispatched only after the payment is credited, unless otherwise agreed. Unsuccessful payment If the payment is not successfully completed, the order may not be dispatched. The customer may be asked to repeat the payment or to select another available payment method. Refunds If the customer becomes entitled to a refund, it will be returned in accordance with legal regulations and the Terms and Conditions. For a consumer who has validly withdrawn from the contract, the funds will be returned in the statutory manner; as a rule, in the same way they were received, unless the parties agree otherwise. Orders containing alcohol We sell alcoholic beverages only to persons over 18 years of age. If the shipment is not handed over because the recipient does not meet the conditions for receiving alcoholic beverages, the procedure follows the Terms and Conditions and Delivery Terms. DELIVERY TERMS Wine is fragile goods. We therefore prepare shipments with regard to the safe transport of bottles and use shipping methods that are available for the specific order. 1. Shipping options Current shipping methods are listed directly in the cart or ordering process. The specific carrier may be selected according to service availability, place of delivery, nature of the order and the possibility to meet the conditions for transporting alcoholic beverages. 2. Shipping price The shipping price is displayed before the binding submission of the order. The customer thus knows the total price of the order before completing it. 3. Dispatch We dispatch the order after fulfilling the conditions for its dispatch, in particular after order confirmation and possibly after receipt of payment, if the selected payment method requires advance payment. The customer may be informed electronically about the handover of the shipment to the carrier. The stated or expected delivery dates may change particularly as a result of extraordinary circumstances, carrier unavailability or other obstacles that the Seller could not reasonably influence. This does not affect the statutory rights of the consumer. 4. Accuracy of delivery details The customer is responsible for the accuracy of the details provided when ordering. We particularly ask you to check: recipient's name, address, phone number, e-mail address, any other details required for the chosen delivery method. If you discover an error, contact us as soon as possible at info@vinarstvihnidak.cz. 5. Obligation to provide cooperation in delivery The customer is obliged to provide reasonable cooperation necessary for proper delivery. If the customer does not collect the shipment without proper withdrawal from the contract or other legal reason and the Seller incurs demonstrable costs or damage, the Seller may assert the corresponding legal claim. Mere non-collection of the shipment is not automatically considered a proper withdrawal from the contract. 6. Alcohol – 18+ verification Alcoholic beverages must not be sold to persons under 18 years of age. An order containing alcohol may be handed over only under conditions allowing compliance with legal regulations. The recipient may be asked to prove their age upon collection. The shipment will not be handed over in particular if: the recipient is under 18 years of age, the recipient refuses the required age verification, age cannot be verified in the required manner, the shipment is to be collected by a person under 18 years of age, the handover would be in conflict with legal regulations. In such case, the shipment may be returned to Vinařství Hnidák. If the customer falsely confirmed being of legal age when ordering, designated a minor as the recipient or otherwise breached their obligation and as a result the Seller incurs demonstrable costs or damage, the Seller may assert the corresponding claim against the customer to the extent permitted by legal regulations. This is not a contractual penalty nor a limitation of the consumer's statutory right to withdraw from the contract. 7. Uncollected shipments If a shipment is returned as uncollected, we will contact the customer or settle the order according to the circumstances and the Terms and Conditions. Re-dispatch may be conditional upon payment of the costs of new transport by agreement with the customer. 8. Shipment inspection When collecting, we recommend checking the external condition of the package. If the box is: markedly crushed, torn, wet, visibly damaged, or there is obvious possible breakage of bottles, we recommend immediately reporting this fact to the carrier and if possible taking photographs. If possible, we recommend drawing up a damage record with the carrier. These recommendations facilitate the settlement of damage, but are not a condition for exercising the consumer's statutory rights from defective performance. 9. Broken bottle If you discover a broken or damaged bottle after opening the shipment, contact us as soon as possible: info@vinarstvihnidak.cz +420 608 376 123 For faster processing, we recommend attaching photographs of: shipping box, filling/packaging, damaged bottle, label, the entire shipment if applicable. 10. Personal collection If personal collection is currently offered, its terms and location will be stated in the ordering process. Also for personal collection of alcoholic beverages, verification of the recipient's age may be required. 11. Related documents These Delivery Terms supplement the Terms and Conditions. Complaints about damaged or defective goods are governed by the Complaints page. Payment options are governed by Prices and Payment Terms.